Contacts
Thank you for visiting bookbuddy.org.uk — your independent guide to crypto casino online platforms. We value every message from our readers and do our best to respond promptly and helpfully.
How to Reach Us
The only way to contact our team is by email. Please write to us at:
When writing, please include a clear subject line and describe your question or request in as much detail as possible — this helps us get back to you with a useful answer sooner.
What You Can Write About
We welcome messages on the following topics:
- Questions about our content — if something in our casino reviews or guides is unclear, feel free to ask for clarification.
- Corrections — if you spot outdated or inaccurate information (for example, a casino has changed its terms, bonuses, or supported cryptocurrencies), please let us know so we can update it.
- Feedback — suggestions on how we can improve our reviews, ratings methodology, or the site in general are always appreciated.
- Partnership requests — for advertising, affiliate, or other business inquiries, please outline your proposal in your email.
Response Time
We read every message we receive. In most cases we reply within a few business days, depending on the volume of incoming mail and the complexity of your question. Please note that we do not operate a live chat or phone line, so email is the fastest way to reach us.
Questions About Your Casino Account
Please note that bookbuddy.org.uk is an independent review and information website — we are not a gambling operator and we do not accept deposits, process payments, or manage player accounts.
For any issues related to your activity at a specific casino, please contact that casino's own customer support directly. This includes questions about:
- deposits and withdrawals (including cryptocurrency transactions);
- bonuses, wagering requirements, and promotions;
- account registration, login problems, or account verification (KYC);
- disputes over game results or payouts.
We cannot access or influence any casino's internal systems, so contacting the operator's support team is the only way to resolve such matters.
Need Help With Gambling?
If gambling stops being entertainment and starts causing you or someone you know harm, please seek professional support. In Great Britain, confidential help is available from GamCare, which operates the National Gambling Helpline and offers free advice, support, and counselling. You can reach them 24/7 by phone on 0808 8020 133 or via live chat on their website.
We strongly encourage all our readers to gamble responsibly, set limits, and never wager more than they can afford to lose.